1. Return Eligibility:
- Items are eligible for return within 4 days of purchase.
- To be eligible, items must be unused, in the original packaging, and in the same condition as received.
2. Return Process:
- Contact our customer service team to initiate the return process.
- Provide the order number, details of the item(s) being returned, and the reason for return.
3. Refund or Exchange:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
- Refunds will be processed to the original method of payment.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service for returns.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We will arrange for a replacement or refund for damaged or defective items.
6. Non-Returnable Items:
- Customized or personalized items are also non-returnable.
7. Return Approval:
- All returns are subject to approval and inspection.
- We reserve the right to refuse returns that do not meet the eligibility criteria.
8. Contact Information:
- For return inquiries or assistance, please contact our customer service team.
Please carefully review this Return Policy before initiating a return. By making a purchase on our website, you agree to comply with the terms outlined in this policy. If you have further questions or require clarification on any aspect of our return process, feel free to reach out to our customer service team for assistance at
sohophysio@gmail.com.
