Shipping Policy:
- Shipping Options:
- We provide a range of shipping methods for your convenience, including standard and expedited choices.
- Shipping costs are determined based on your location and the selected shipping method at checkout.
- Order Processing Timeline:
- Orders are typically processed within 1-2 business days, excluding weekends and holidays.
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- Delivery Duration:
- Delivery times vary depending on your location and the chosen shipping method.
- Please consult the estimated delivery times presented during the checkout process.
- International Shipping:
- We do offer international shipping to specific destinations, with associated costs and delivery times detailed during checkout.
For local customers:
- We primarily offer a convenient pickup option at our clinic location: 120 Carlton St. #211, Toronto, ON M5A 4K2, Canada.
Payment Information:
1. Accepted Payment Methods:
- We accept a variety of payment methods, including credit/debit cards and other secure online payment options.
- Payment details are encrypted for security during the checkout process.
2. Currency:
- All transactions are processed in CAD. Please ensure that you select the appropriate currency during checkout.
3. Order Confirmation:
- Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.
4. Payment Security:
- Your payment information is secure, and we employ industry-standard encryption to protect your sensitive data.
5. Billing Information:
- Ensure that your billing information is accurate to prevent any delays in order processing.
Contact Information:
- If you have any questions or concerns regarding shipping or payment, please contact our customer service team for assistance at
sohophysio@gmail.com.
Please review this Shipping & Payment Information carefully before making a purchase. By completing a transaction on our website, you agree to the terms outlined in this policy. If you require further assistance or have specific inquiries, do not hesitate to reach out to our customer service team.
